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Privacy Policy

Last updated: 20 January 2026

This Privacy Policy explains how Love Shack collects, uses, and protects your personal data when you use the Love Shack app, in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.

 

Who we are

Love Shack is responsible for how your personal data is used.

Contact details
Email: office@silvestergroup.gg
Address: JG7, St. Julian's Ave, Guernsey GY1 4NA,
Phone: +44 7781 435007

 

What personal data we collect

When you use the Love Shack app, we may collect and process the following personal data:

  • Name
     

  • Email address
     

  • Phone number
     

  • Delivery address
     

  • Order and pre-order history
     

  • Loyalty and rewards activity
     

  • App usage related to orders and rewards
     

We do not intentionally collect any special category personal data.

 

How we collect your data

Most of the personal data we process is provided directly by you when you:

  • Create or use the Love Shack app
     

  • Place orders or pre-orders
     

  • Participate in our loyalty or rewards scheme
     

  • Contact us for customer support
     

​

Why we use your data and our lawful basis

We use your personal data for the following purposes:

  • To process and deliver orders and pre-orders
     

  • To manage our loyalty and rewards scheme
     

  • To communicate with you about your orders or account
     

  • To send offers, promotions, and app updates where you have opted in
     

Under data protection law, we rely on the following lawful bases:

  • Performance of a contract to fulfil orders you place
     

  • Legitimate interests to operate and improve our services and loyalty scheme
     

  • Consent to send marketing communications and promotional messages
     

Where we rely on consent, you can withdraw it at any time.

 

Marketing communications

If you choose to receive marketing communications, we may send you exclusive offers, promotions, and app updates.

You can unsubscribe at any time by emailing office@silvestergroup.gg or using any in-app opt-out options available.

 

Who we share your data with

We may share your personal data with trusted third parties where necessary to operate the app and fulfil your orders, including:

  • Delivery partners
     

  • Payment service providers
     

  • App hosting, analytics, and loyalty platform providers
     

We do not sell your personal data.

 

How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

  • Order and transaction data is retained for up to six years to meet accounting and legal requirements
     

  • Account, loyalty, and marketing data is retained while your account remains active, or until you withdraw consent, unsubscribe, or request deletion
     

When personal data is no longer required, it is securely deleted or anonymised.

 

Where your data is stored

Your personal data is stored securely using appropriate technical and organisational measures.

Some data may be processed or stored in the United Kingdom or other jurisdictions recognised as providing adequate data protection.

 

Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

 

Your data protection rights

Under the Data Protection (Bailiwick of Guernsey) Law, 2017, you have a number of rights in relation to your personal data. These include the right to be informed about how your data is used, the right to access your personal data, the right to correct inaccurate or incomplete data, the right to request deletion of your data, the right to restrict or object to certain processing, the right to object to direct marketing, and the right to request data portability.

Full details of your data protection rights are available on the Office of the Data Protection Authority

website:
https://odpa.gg/individuals/rights

To exercise any of your rights, please contact office@silvestergroup.gg. We will respond within one month.

 

How to complain

If you have concerns about how we use your personal data, please contact us at office@silvestergroup.gg.

​

You also have the right to complain to the Office of the Data Protection Authority (ODPA):

Office of the Data Protection Authority
 

Block A, Lefebvre Court
Lefebvre Street
St Peter Port
GY1 2JP
Phone: 01481 742074
Website: odpa.gg

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